Refund policy

Return Policy

Thank you for shopping with MINICAMP! We want you to be completely satisfied with your purchase. Please review our return policy for details on returning or exchanging your order.

1. Returns

We accept returns within 30 days of receiving your order. If your purchase does not meet your expectations or if we are unable to fulfill your order as expected, please reach out to us at hello@minicampshop.com to begin the return process. Please note that return shipping costs are the responsibility of the customer.

2. Eligibility Criteria

To be eligible for a return, please ensure that:

• The item is unused, unwashed, and in its original packaging with all tags intact.
• The product is not damaged or worn.
• A restocking fee may apply if the returned item does not meet these conditions.

3. Return Process

To initiate a return, follow these steps:

1. Contact us at hello@minicampshop.com to request return instructions.
2. Once approved, securely package the item and ship it back to us.
3. After receiving and inspecting the return, we will process your refund.

4. Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or defective. Please ensure the item is securely packaged to prevent damage during transit.

5. Refunds

Once we receive the returned item and confirm its condition, we will issue a refund within 5-10 business days. Refunds will be processed back to the original payment method, minus any applicable shipping fees.

6. Exchanges

We do not offer direct exchanges. If you need a different item, please follow the return process and place a new order.

7. Damaged or Defective Items

If your order arrives damaged or defective, contact us immediately at hello@minicampshop.com with photos of the damage. We will arrange for a replacement or a full refund.

8. RETURN POLICY FOR COMFORT PILLOWS (INCLUDING NURSING, SLEEPING, AND LUMBAR PILLOWS)

We understand that finding the perfect pillow takes time — sometimes it just doesn’t work out. That’s why we offer a fair and responsible return policy.

Used Pillows:

If you tried your pillow with its cover and it didn’t suit you, we can accept your return. However, a 20% restocking fee (to cover the cost of the used cover) will be deducted from your refund.

Please note that, under EU hygiene and consumer protection regulations, comfort items that come into direct contact with the body are generally considered intimate goods and are not eligible for standard returns once used. Our policy offers this partial refund option as a goodwill gesture to support responsible use and reduce waste.

Unused Pillows:

We gladly accept returns of unused pillows within 14 days of delivery for a full refund (excluding shipping).

Return Shipping:

We do not provide free return labels. However, we have dedicated return addresses in the USA, UK, and Europe, making the process smoother and more affordable for our customers. Please consider this before purchasing.

Order Cancellations:

You may cancel your order within 24 hours of purchase (before it ships) for a full refund. Once shipped, cancellations are not possible, but returns may be accepted under the conditions above.

Damaged or Defective Items:

If your pillow arrives damaged or defective, please contact us with clear photos. We’ll gladly offer a replacement or full refund.

Please Note:

All our pillows are fully adjustable, with zippers that allow you to add or remove filling for personalized comfort.

Our mission is responsible manufacturing and mindful purchasing — helping reduce waste and protect resources for a more sustainable future.

For any questions or assistance, please reach out to us at hello@minicampshop.com.

Our working hours

9 a.m. to 5 p.m.

Monday - Friday

Local time in Vilnius UTC/GMT +3 hours